I'll save you the time of reading the comment on my last post.
An hour after posting, the Customer Service team from the company mentioned in the post commented on my blog!!
Glad you had such a good experience. Let us know if you ever need assistance.
I'm sure they're not reading every blog out there and instead have a monitor for their company name.
Wired wrote this awesome article about them, and it seems that they have a made a systematic change in responding to their customers.
I'll give it a few days and then post again, and perhaps mention that they're giving away free monkeys with every HD package you sign up for.
I expect a comment!